Why a Protel PBX small business solution?Phone systems today are becoming increasingly more sophisticated. The Protel PBX at the start was a simple PBX with limited features, while today it provides enterprise functionality. The Protel PBX today is a unified communications solution.
A Conventional Small Business PBX
Traditionally, a small business PBX (Private Branch Exchange) is a telephone switching system that manages incoming and outgoing calls for a company’s internal users. For example, POTS lines are still used today, and many companies like the appearance of lines in and out and placing a customer on hold and picking up a line somewhere else. A PBX is connected to the public phone system and automatically routes incoming calls to specific extensions. It also shares and manages multiple lines. A typical small business PBX system includes external and internal phone lines; a computer server that manages call switching and routing; and a console for manual control.
IP-Based Small Business PBX
An IP PBX can do everything a traditional small business PBX can do and more. It performs the switching and connecting of Voice over IP as well as landline calls. So you may have POTS lines, VoIP/SIP lines, PRI circuits, or a combination of all of them.
A conventional PBX requires two networks, one for data and another for voice. An IP PBX system runs on an IP data network, which saves costs and minimizes network management. So when running only with VoIP/SIP as your telephone lines, you are sharing your data network to complete calls.
You can use IP phones, softphones (which don’t require any phone hardware beyond a computer and a microphone headset), and landline phones on an IP PBX phone system.
Unified Communications: The Protel PBX
Small businesses require specialized features to support their particular workflows. Unified Communications from nexMatrix Telecom on the Protel PBX is designed specifically for small businesses. It combines an IP PBX with robust telephony features that traditional phone systems can’t deliver. Even if you require having someone on-hold and picking up a line elsewhere it’s all accomplished on the Protel PBX!
Unified Communications on a Protel PBX is affordable, reliable, full-featured, and easy to deploy, administer, and maintain. It helps small businesses dramatically reduce communications and network management costs, enhance collaboration, improve productivity, and more.
The Protel PBX phone system technology delivers so much more today than just a dial tone.
Today, a small business phone system is increasingly part of a converged network, an Internet Protocol (IP) network that seamlessly ties together voice, data, video conferencing, wireless, instant messaging, and other business-critical communications tools and applications.
A small business phone system on a converged network makes basic as well as sophisticated business communications more affordable, whether it’s for a small business or a small office that’s part of a larger company.
How an IP-Based Small Business Phone System Saves Money
- With a small business phone system on an IP network, you have only one network to manage, which is less expensive and more efficient than managing separate networks.
- A small business phone system saves your business money on long-distance charges, because you can use your data network to place calls both nationally and internationally at extremely low rates.
- A small business phone system reduces the costs of moving or changing a phone extension.
- You’ll save time and money when adding a new site or a new employee.
Other Benefits of a Small Business Phone System
Ease of use: for employees, an IP network-based phone can be as easy to use as a traditional landline phone, yet offer far more features and capabilities.
Anywhere access: your communications/phone system is available to employees anywhere they have a broadband Internet connection. This helps employees be more productive and collaborate more easily, which in turn helps speed decision-making.
Improved customer service: having anywhere access to a communications/phone system allows you to serve customers better. Callers are less likely to get ensnared in voicemail menus or put on hold, which can help improve customer loyalty—and profits.
Phone service – including dial tone, transfer, hold, phone conferencing and other standard features – connected via your data network. Employees can transfer calls to anyone in the company, regardless of location, and remote employees have access to all phone services. Add connexStream and you have video conferencing as part of your solution mix!