About nexMatrix Telecom
We are known as different things to different companies, so here is more about nexMatrix Telecom. nexMatrix’s founder started in IT in 1971 and has been involved in many projects within the industry, including telecommunications, AI, corporate acquisitions, and many more areas. nexMatrix was formed to provide telephone systems and Contact Relationship Management applications.
Many of you know us, or have been introduced to us, as a the manufacturer of the Protel PBX – a high-end scalable premise system that supports POTS/PSTN, SIP, PRI, and T1 connectivity. With full interoperability with virtually any open SIP phone, the Protel PBX system delivers an affordable, enterprise-grade telecommunications solution that can be scaled from small offices to deployments of 1000′s of users.
The company founder got her start in 1981 in business as the designer of the ATLANTIS of the CRM/Supply Chain Management Application called Distribunet 2100 (A brochure hangs in our office today). The Distribunet system was far ahead of its time, using networking technology back when most people didn’t know what a personal computer was, let alone what a network was. We ran with dumb terminals connected to processors. It was really cool technology – but people, at that time, were purchasing mainframes and mini computers. Of course the computers today that sit on people’s desks are much more powerful than anything back then.
The late nineties came around and Linux and Free BSD were getting very popular in some circles for servers replacing Windows. We moved to the technology, once again, ahead of the curve. We loved the technology so much that in 1999 we build our own Linux distributions. The first distribution was named Frontier Linux followed by Pioneer Linux. These distributions incorporated many different technologies and open source frameworks. We brought in and supported several projects that assisted in making Linux easy to use and install popular applications for. In the early 2000′s when needing to replace our Nortel Meridian system (yes, using a DR5), we decided to find something that would leverage the technologies that we used internally. We started building our own PBX systems and using them for ourselves since we are mainly a company of developers.
The move to business solutions
In 2004 the company founder wanted to reduce telecommunications costs. Using SIP then, but the costs were not low enough for us. She started development of what would become our Class 4 and Class 5 softswitches using open source frameworks. There were, and still are, a lot of open source applications on the market, including many free tools. We decided they weren’t good enough, so we continued development of proprietary frameworks that formed the basis for all of our products.
We changed the name of our CRM application to ATLANTIS – many may remember seeing it in retailers such as Micro Center and CompUSA for single user applications. In 2007 we became a full service, full product line, full featured, telecommunications company. There is no other company on the market today that provides every piece of the puzzle in telecommunications the way we do. The nexMatrix solutions combine technology developed over the past 30 years into an unsurpassed product offering.
Our infrastructure is based on ATLANTIS
All products, including our Protel PBX and the newest addition of the µSOHO™ PBX use our ATLANTIS Database. The softswitches and billing systems also use ATLANTIS, allowing us to use features and functions to simplify the processes and development cycles.
More than just telecommunication, nexMatrix provides a full solution to small business right up to the largest enterprise and call centers. A combined ATLANTIS and Protel PBX solution provides companies with the ability to grow with our smallest PBX right up to the largest PBX on the market today. Not only providing Supply Chain Management, but the Enterprise Resource Planning required for the company.
We’ve even built a backbone infrastructure that rivals or exceeds the capabilities of large enterprise communications companies. We continue to expand services and features and will deliver the best in industry that you demand. We’re in this for the long haul and will show you that you’ve made the right decision to work with us.
We aren’t just about a plain product line, we’re always innovating for business. With the advent of low-cost ARM processors and boards, we have created a new PBX that provides a small business or family the ability to install a PBX by themselves at one of the lowest-cost PBX systems on the market today. We thought we were the innovators when we released our Protel PBX SOHO Model, but with technology, we’ve learned over the years that it’s always changing as is nexMatrix.
nexMatrix has produced products for specific vertical markets such as the franchising industry using specific technologies that build brand loyalty and customer retention. The solution brings many pieces of the puzzle together including the ability to monitor peaks in the business, lost phone calls, and other technologies. A franchise can even run surveys off the Protel PBX to gain a better understanding of the customer perspective and be proactive in customer retention.
The solution offered today is a seasoned offering that provides solutions from small home offices to enterprise to franchises for business solutions, hospitality, call centers along with solutions for start-up CLEC’s, such as origination and termination and full carrier solutions.