Updated May 2013
SIP Trunks and Hosted PBXprivacy
nexMatrix values your business and respects our customers’ right to privacy. Under state and federal law, you have a right, and nexMatrix has a duty, to protect the confidentiality of your Customer Proprietary Network Information (“CPNI”). CPNI is information about the quantity, technical configuration, type, destination, location, usage, and billing of your nexMatrix service. nexMatrix will not use or disclose your CPNI except as permitted or required by federal statute (47 U.S.C.§ 222) and applicable FCC regulations (47 CFR §§ 64.2001 – 64.2009). We will use your CPNI only to provide nexMatrix services to you or to suggest other nexMatrix communications-related services tailored to your needs. These protections apply automatically, and you do not need to take any action in order to benefit from them.
As a nexMatrix customer, you have the right to impose additional restrictions on nexMatrix’s use of your CPNI by “opting out.” If you opt out, nexMatrix cannot use your CPNI to market additional services to you. Opting out will not affect the provision of any nexMatrix service to which you already subscribe, but it may prevent you from receiving certain information about additional services from nexMatrix. If we do not hear from you within 30 days after you first sign up for nexMatrix service, we will assume you do not wish to opt out. However, you can choose to opt out at any time. Your decision whether or not to opt-out will remain in effect until you change it. In order to opt out, please notify nexMatrix in writing at 1317 3rd Street South, Nampa, ID 83651 Attn: Customer Service, and provide the following information: (1) Customer name, (2) Service billing address, (3) telephone number including area code, and (4) service account number/know as trunk group number also. Removing consent will not affect your current Service.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
nexMatrix may provide registration forms that relate to the services it offers. The forms require users to give us accurate contact information (like name and e-mail address.) Such personally identifiable information shall be used by nexMatrix for the purpose of interacting with you regarding your use of our services and those of our Divisions. In the forms, some of the personal information data fields will offer you an election to make a data item public. If you agree, we will allow “whois”-like applications to look up the data. In the event you wish to correct, update or amend any information you have provided to nexMatrix.
Please note, any information you post in any online forum or chat room will be made available to other users and you should not post any information you do not wish to make public.
nexMatrix uses commercially reasonable measures, including a 256 bit encryption on it’s portal to protect personally identifiable information about you from unauthorized access by third parties and to protect against loss, misuse or alteration of information under the control of nexMatrix.
nexMatrix Telecom, Inc. runs various public forums such as chat rooms and message boards. Please remember that any information you disclose in these public forum areas becomes public information and is immediately accessible on the nexMatrix Telecom, Inc., so it is important for you to exercise discretion and appropriate caution when deciding to reveal personal information in these areas.
SURVEY AND POLLS
Our surveys and polls ask for opinions on various issues. Occasionally, we may request demographic information (like zip code, age or gender). Most information obtained through surveys and polls is aggregated and used internally or shared with advertisers, partners and visitors only in the aggregated form. Such personally identifiable information is never provided to third parties without your consent.
You will only receive mailings unrelated to our services if you explicitly request them from us. We will not send you mailings relating to you unless you agree, and each message will provide you an option to unsubscribe
QUESTIONS OR SUGGESTIONS
If you have questions or suggestions complete a feedback form or contact us.