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Bridging Business Communications

Bridging IT with Business Communications and Processes

Bridging Business Communications. Throughout the early days of computing with names like IBM, Digital, Honeywell, Univac, and others our founder has been watching the changes since 1971 when she started in IT on Honeywell mainframes then moved to IBM. Back in those days multiple levels of management were responsible for business processes, business systems, employee productivity, and employee satisfaction. During the dot com bust that began at the turn of the last century, we witnessed the elimination of entire levels of such management and effectively transferred the responsibility for all systems and procedures to IT, but not responsibility for employee satisfaction or productivity.

The outcome has generally been more efficient IT system procurement, but also, unsurprisingly, what has been perceived as ineffective IT responsiveness to the needs of office employees. pix1Unfortunately, in many companies, the inability of IT and business unit staffers to understand each others needs has resulted in both personnel and communications systems that simply fail to communicate with systems in departments that do not communicate with each other.

Business managers traditionally placed great emphasis on producing teamwork among individuals to increase productivity, maximize job satisfaction, and minimize turnover. It’s different today. IT views its business role as connecting hardware and systems and managing processes to meet financial and operating objectives. Moreover, IT may simply have no metric in place to measure employee satisfaction or productivity, nor does it have any responsibility for the result.

Moreover, if one asks, “Which department, or more specifically, which executive is responsible today for productivity and employee satisfaction?” the answer in many companies, sadly, is “no one.”

 

Why the IT-Business Unit Rift Lingers

Frequently, the greatest mistake companies make when trying to resolve IT’s inability to communicate effectively is to make IT responsible for the solution. IT naturally goes about it from IT’s point of view, which is something, as business units are not reluctant to point out, they feel is largely responsible for causing the problem in the first place. The results are eminently and inevitably predictable.

While traditional business process analysis can alleviate some of the symptoms, it also frequently fails to get to the core of the problem. Remaining and festering issues typically include mutually exclusive vocabularies and widespread and undocumented “workaround” business processes. Equally or even more harmful is the damage that has been done to the always undocumented, delicate, and now unsupported fabric of rich non-dotted line relationships that make great companies successful. We have seen these processes change drastically in the past decade.

How the nexMatrix Perspective is Different

Why IT Can’t Solve The Problem By Itself

The problem cannot really be resolved from within IT because IT is unwittingly complicit in perpetuating the problem without the knowledge of how to correct the problem in an IT world. In a formal IT department with dotted lines to departmental management, where the real need to address both personal business requirements and the interpersonal aspects of business relationships remains unsatisfied, what invariably occurs is the creation and perpetuation of workarounds, frustration, and low morale in the SMB and Enterprise.

Consider these contrasts:

IT views the desktop as the metaphor for an employee. nexMatrix sees the desktop as the system gateway to the relationships that enable individuals and groups to productively perform their jobs and receive job satisfaction

IT sees communications as a technology to connect systems and users. nexMatrix views communications as something that uses technology to achieve personal, interpersonal, and business objectives

Which perspective do you think is more likely to be able to articulate business unit needs in terms that IT can understand and respond to and which will best ultimately satisfy all parties concerned?

Why IT Can’t Solve The Problem By Itself

The problem cannot really be resolved from within IT because IT is unwittingly complicit in perpetuating the problem without the knowledge of how to correct the problem in an IT world. In a formal IT department with dotted lines to departmental management, where the real need to address both personal business requirements and the interpersonal aspects of business relationships remains unsatisfied, what invariably occurs is the creation and perpetuation of workarounds, frustration, and low morale in the SMB and Enterprise.

Why and How nexMatrix and it’s VARS/Partners Can

nexMatrix and many of it’s VARS and Partners believes that properly created systems and processes create cohesiveness within and among business units by effectively formalizing the importance of non-dotted line relationships among individuals. ATLANTIS literally converges all departments in a harmonious methodology fostering better working environments.

If the situation is rooted in or aggravated by poor communication, nexMatrix VARS and Partners may be able to help as an honest broker because of the lack of bias in resolving technologically-related communications problems.

nexMatrix and it’s VARS and Partners can determine the true operational, communications, systems, workflow, and interpersonal requirements that exist throughout an organization and turn them into specifications to which IT can respond appropriately by creating appropriate organizational capabilities.

nexMatrix and it’s VARS and Partners – and this must be understood clearly – in no way replaces IT’s technical functionality. Instead, nexMatrix simply represents the business acumen coupled with technological insight that has been lost due to the departure of so many experienced non-IT business unit managers and staff.

IT thus retains management responsibility for all systems, but the process allows Business Units to express their needs through nexMatrix by using the business and even interpersonal vocabularies that so often unfortunately have become lost in translation.

A nexMatrix VAR or Partner is versus in making things happen in an organization assuring you a smooth transition and open communications.