A PBX for any Industry
We solve not only the business communications problems, but we can piece the puzzle together on unified communications from the telephone call right to tracking with our ATLANTIS CRM/SCM application with a fast ROI. nexMatrix is in the business to solve business problems.
At times you’ll find an ATLANTIS CRM/SCM Protel PBX integration will allow you to move your company forward in ways you haven’t imagined. These industries below represent only a small portion of the business types nexMatrix can assist.
In an accounting firm it’s important to have a telephone system is always operational and works with you and not against you. The Protel PBX can be integrated in to your everyday business to handle clients inbound calls in an orderly fashion, enabling you to direct the caller to the correct person. Applications such as Auto Attendants, Hunt Groups and DID routing can ensure that your office stays proactive and offers your client the feeling that they are supported and in good hands. Time management is essential in today’s professional business environment, The Protel PBX call recording function can be used to document negotiations. A Protel PBX will give you the advantage over others.
When out on the pitch and an important call comes in to the office the sales representative may be unreachable. One way paging means that a request can be put out over a speaker for the sales person to come back to the office and take the call. The Protel PBX system allows you to do all this from one single program. You can also have a WiFi network setup on your lot and the call sent to a WiFi phone or a smartphone, so the sales representatives never miss a call.
Banking and Investment
The need to communicate with investors very quickly or managing different multiple companies requires good communications.Using a combined Protel PBX and ATLANTIS CRM functionality fund managers need access and communications with clients. By deploying a Protel PBX system with IP phones on the client premises, urgent calls can be made without the need of worrying where they are or delays in communications.
Very few banks do not have a call center serving their clients on every day general issues and enquiries. The Protel PBX with the ATLANTIS system offers stability and security so that you have peace of mind that firstly the telephone system is live and active and that features such as Call recording, Barge In Listen and Whisper are available to aid in handling calls efficiently and professionally. With ATLANTIS all client discussions are able to be maintained in the database, including call recordings attached to the call notes. Security is vital when discussing something as important as banking and dealing with finances.
When you have a number of employees in different locations, you need to be reachable and able to stay in contact with both staff and supervisors, cell phone integration, conference facility for instant access multi call conversations from anywhere are an excellent way of reducing cross network cellular charges and from having to supply mobile devices to all of your team. Add ATLANTIS and you have a total solution for maintaining excellent relationships with companies.
The construction Industry
The construction industry deploy remote offices in many locations at different times. With a nexMatrix Protel PBX, a new construction site can be up and running with an internal phone system connected across the site on the first day. External calls can temporarily route in and out of the Protel PBX phone system to a mobile carrier . With a nexMatrix Protel PBX, construction management teams are free to roam the entire site and be in contact with the site office.
The bottom line is often the determining factor when government funded organisations are looking to invest in a solutions for their communication needs. A nexMatrix Protel PBX system with nexMatrix SIP trunks can not only save your educational institution money, you’ll find a return on investment quick. If the initial outlay of funding is not possible, you can integrate with an existing legacy telephone system, such as key, digital and hybrid systems, and can allow for expansion and act and a gentle introduction into the VoIP world.
The Entertainment Industry
How many owners of Pubs, Clubs and Restaurants wait in to receive bookings throughout the day for an evening dining session? With a Protel PBX you could easily keep in contact with your business by routeing the calls to your cell phone OR by having multiple phones connected from different places such as your home. You can also have your phone contact multiple individuals via following the call to selected individuals.
University and college student dorms and common rooms often are not permitted for the install of a private telephone line from a Plain Old Telephone Service provider due to the quick turnaround of tenant and misuse. Using the Protel PBX allied with a billing application, you can deploy telephones either in public places on premise or in individual dorms. This can mean that after purchasing a pre payment card the user is able to enter a generic number in to the Protel PBX attendant and this will allow a call to be made and the credit be deducted as per the agreed tariff rates. Expansion of communications in an education environment can be extremely costly and time consuming, especially if there are network infrastructure issues to consider. budgetary conditions can often mean that an expansion to the current legacy telephone system can be halted instantly. Using a Protel PBX means there is more often than not a solution available.
The Finance Industry
Finance and fund management companies often rely on multi nationally located call centers, in order to offer their clients the ability to speak with an agent fluent in their own language. The Protel PBX has the ability to offer your clients the option to choose a language that they are comfortable with at the point of reaching the Auto attendant. i.e. press 1 for English, press 2 for Spanish, press 3 for Italian ,etc. Following this the call can then be routed to an agent who is registered in pre determined hunt group or agent group that can handle this call professionally and in the correct language. This can also be tied to ATLANTIS for CRM entries along with call recordings. Your phone numbers can be used to also transfer the call to the correct location.
Security is imperative for government communications. The nexMatrix Protel PBX offers SIP security. SIP security means that the call cannot be sniffed, recorded or captured, offering the user peace of mind that the conversation is safe.
IT (Information Technology)
The IT Industry can utilize the Protel PBX by simply managing and configuring within the IT Department. We have experienced customers integrating the Protel PBX into solutions and systems, making their IP Solutions open up new doors with the sales arena. Not only can the Protel PBX integrate with the ATLANTIS application, but APIs are in development to allow integration with any application. You do not need to separate your telephone system from your IT network. You can take advantage of all the functionality that is available in the Protel PBX and configure your everyday operations solution to work with your communications network.
You can’t always be at the right place at the right time when a client is in need of legal advice, however the Protel PBX standard offering allows for call pickup at any extension registered to the Protel PBX allowing you to act swiftly to the needs of your client, or add an extension to your smartphone. The Protel PBX phone system also has the added benefit of call recording at the push of a button or from the handset – initiated by a * feature code, or one of your choosing, allowing you to record the conversation and retrieve and play back later. The Protel PBX also offers full system call recording meaning that all calls in and out of the Protel PBX can be recorded, or if preferred just in a certain hunt group or on certain extensions, thus allowing you to maintain the integrity of your client and being able to comply with legislation concerning call recording for reference purposes when providing legal representation.
There are many aspects to manufacturing from the supply chain to just getting important calls when you need to. How many times have you been in your manufacturing facility and missed that important call? A wireless handset or an extension on your smartphone will make it so you don’t lose those calls and solves the prolem of missing those important calls. Even if you are not close to a handset or have WiFi access for your smartphone you can have the Protel PBX forward the call to your mobile phone.
Couple a Protel PBX with ATLANTIS and you’ve got a total unified communications solution that not only solves the problems of getting your calls, but now you can manage your supply chain with an MRP (Manufacturing Resource Planning) application tied in.
Companies with multiple offices in different geographic locations may need the ability to communicate between offices in a cost effective way, traditionally calls over the plain old telephone network and cellular networks could easily ramp up heavy monthly bills.
Using the trunk to trunk application on the Protel PBX System this is now not the case, internal calls can be routed over a SIP trunk and the Protel PBX will use the internet connectivity to transfer the calls free of charge. You can use SIP phones, WiFi SIP phones, and even your smartphones. It no longer matters where your offices are located or where your employees are, on a job site, in a warehouse, or even overseas.
House hunting is difficult enough and you need your real estate agents easily reachable. When the inbound call comes in to the Protel PBX, the PBX will know if the call has been forwarded out or will searching for the agent on a SIP phone, cell phone, WiFi phone, or even a home phone and will search until it can locate the agent. If you are in need of a more direct function then the extension can call your mobile phone at the same time as your extension on the Protel PBX, meaning that regardless if you are in our out of the office, the call will find you. Ideal for client retention and winning business in a competitive environment.
Retail outlets often have multiple branches all needing communications solutions, but also having a requirement for the branches to communicate with each other. the Protel PBX offers a solution that will allow internal calls over a SIP Trunk, that is not only free of charge but also that is available at the touch of a speed dial button. It can often be extremely busy on the shop floor and missed communication due to this can be avoided by call forking to a mobile device or a simple voicemail that can be accessed from the handset. If all agents are busy at one store, your calls can be routed to another so you never miss an important call.
Recruitment is a hard and hostile business to work in, so you need to utilise all technology available to your advantage. There are several features ideal for busy recruitment consultants that come out of the box with the Protel PBX from nexMatrix. How many times have you been running late and need to leave the office for an appointment but need to continue with just as an important call? Why not transfer the caller in to you cell phone and keep that call going? With the press of a button you can record the conversation locally and playback later. The tools are available in the Protel PBX, so you can do business as you do business and not your phone system.
Inbound and Outbound call centers are dependent on a robust, secure and stable telephone system. Even the slightest downtime can have a serious effect on supplier to customer relationships. The Protel PBX offers the option to deploy backup servers pre-loaded with the Protel PBX software. This solution offers a plug and play fail over in case of hardware failure. Within minutes the backup server can be up and running meaning the interruption is minimal.
Call Recording tools, monitoring applications, and report generation software to track business activity. It is important that the agent has the correct training and support when part of a company dependent on their telephony representation. Barge In, Listen and Whisper are all very important functions for a call center that enforce the users integrity on the telephone and it comes standard with the Protel PBX.
In a market flooded with online offers and cheap deals, traditional travel agents need to maintain integrity and offer not only a good price but a good service. A bad line can be the difference in a booking and lost sale. Do not let poor quality and low budget telephony hinder your revenue stream. Good quality telephones and a great SIP service such as the nexMatrix SIP Trunks will keep your agency sounding good!
All other Industries
There is a solution for your industry with the flexibility that the Protel PBX offers. Since nexMatrix is not on a phone company or PBX manufacturer, nexMatrix more than likely has a full solution for your company.
Call us today to point you to a partner and provide a solution that will give your company the edge it needs.